Nusanode website and our ecosystem of services
Last Update: 11 November 2023
Service Level Agreement (SLA) provisions apply to the services mentioned below:
Service Level Agreement (SLA) conditions apply to mentioned services. You will receive refund in the form of a balance that will be credited to your account.
|
SLA |
Credits |
|---|---|
|
100% - 99.999% |
Uptime Guaranteed |
|
90% - 98.999% |
15% monthly fee based on invoices that have been paid |
|
80% - 89.999% |
25% monthly fee based on invoices that have been paid |
|
70% - 79.999% |
50% monthly fee based on invoices that have been paid |
|
< 69,999% |
100% monthly fee based on invoices that have been paid |
If there is a problem with the Nusanode service below 69,999% uptime, the total downtime calculation and compensation will be given in the next month. New claims can be submitted in the following month which refers to the previous month's uptime.
Customers must submit claims at the end of the month following the monthly SLA calculation. All maintenance work is an exception to this warranty and will be waived. Uptime levels are calculated solely by our status page and monitors.
The credits balance in the account cannot be withdrawn. The balance can be used to make purchases or extend Nusanode services.